Privacy Policy

Last Updated: November 2025

Kubu Cempaka Villas (“we,” “us,” or “our”) operates the website www.kubucempakabali.com and manages Villa Kuning and Villa Putih in Pererenan, Canggu, Bali. We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, make a booking enquiry, or stay at our villas.

Information We Collect

Information You Provide Directly

When you contact us or make a booking, we may collect:

• Contact Information: Name, email address, phone number, WhatsApp number

• Booking Details: Check-in and check-out dates, number of guests, villa preference

• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)

• Special Requests: Dietary requirements, accessibility needs, celebration details, service preferences

• Identification: Passport details or ID information as required by Indonesian law for guest registration

• Communication Records: Correspondence via email, WhatsApp, contact forms, or phone calls

Information Collected Automatically

When you visit our website, we automatically collect:

• Technical Data: IP address, browser type, device information, operating system

• Usage Data: Pages visited, time spent on pages, links clicked, referring website

• Cookies: Small data files stored on your device (see Cookies section below)

• Location Data: General geographic location based on IP address

Information from Third Parties

We may receive information from:

• Booking Platforms: If you book through Airbnb, Booking.com, or similar platforms

• Payment Processors: Transaction confirmation and payment status

• Social Media: If you interact with us on social media platforms

How We Use Your Information

We use your personal information for the following purposes:

Booking Management

• Process and confirm your villa reservations

• Communicate booking details, check-in instructions, and house rules

• Arrange airport transfers, in-villa services, and special requests

• Send booking confirmations, reminders, and follow-up communications

Service Delivery

• Provide daily housekeeping and villa maintenance

• Arrange in-villa services (spa, breakfast, cooking classes, transport)

• Respond to enquiries and provide customer support

• Handle complaints and resolve issues during your stay

Legal Compliance

• Comply with Indonesian tourism and tax regulations

• Maintain guest registration records as required by law

• Process payments and maintain financial records

• Respond to legal requests from authorities

Marketing and Communication

• Send promotional offers and special deals (with your consent)

• Share newsletters with Bali travel tips and villa updates

• Request reviews and feedback after your stay

• Improve our services based on guest feedback

Website Improvement

• Analyse website traffic and user behaviour

• Improve website functionality and user experience

• Troubleshoot technical issues

• Enhance security and prevent fraud

Legal Basis for Processing (GDPR Compliance)

For visitors from the European Union, we process your data based on:

• Contract Performance: To fulfill our booking agreement with you

• Legal Obligation: To comply with Indonesian law and tax requirements

• Legitimate Interest: To improve our services, prevent fraud, and communicate about bookings

• Consent: For marketing communications (you can withdraw consent at any time)

How We Share Your Information

We do not sell your personal information. We may share your data with:

Service Providers

• Payment Processors: Stripe, PayPal, or bank transfer services for secure payment processing

• Communication Tools: Email service providers, WhatsApp Business for guest communication

• Booking Platforms: Airbnb, Booking.com if you book through these channels

• Transport Providers: Trusted drivers for airport transfers and tours (only name and contact details)

• Service Partners: Spa therapists, chefs, tour operators for in-villa services you request

Legal Requirements

• Indonesian government authorities for guest registration and tax compliance

• Law enforcement if required by legal obligation or court order

• Emergency services if necessary for guest safety

Business Transfers

• In the event of a sale, merger, or acquisition of our business, your information may be transferred to the new owner

Data Retention

We retain your personal information for:

• Booking Records: 7 years (Indonesian tax law requirement)

• Payment Information: As long as required for accounting and legal purposes

• Marketing Consent: Until you unsubscribe or withdraw consent

• Website Analytics: Aggregated data retained indefinitely; individual data deleted after 26 months

• Communication Records: 3 years for customer service quality and dispute resolution

After these periods, we securely delete or anonymize your personal data.

Your Rights

Depending on your location, you have the following rights:

Access and Portability

• Request a copy of the personal data we hold about you

• Receive your data in a structured, commonly used format

Correction and Deletion

• Correct inaccurate or incomplete personal information

• Request deletion of your personal data (subject to legal retention requirements)

Restriction and Objection

• Restrict how we process your data in certain circumstances

• Object to processing based on legitimate interests

• Opt out of marketing communications at any time

Withdraw Consent

• Withdraw consent for marketing emails (unsubscribe link in every email)

• Withdraw consent for cookies (adjust browser settings)

Lodge a Complaint

• Contact your local data protection authority if you believe we’ve mishandled your data

To exercise your rights, contact us at: kubucempakabali@gmail.com

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us improve your browsing experience and understand how visitors use our site.

Types of Cookies We Use

Essential Cookies (Required)

• Enable basic website functionality

• Remember your booking enquiry details during your session

• Maintain security and prevent fraud

Analytics Cookies (Optional)

• Google Analytics to understand website traffic and user behaviour

• Help us improve website design and content

• Track which pages are most popular

Marketing Cookies (Optional)

• Facebook Pixel for retargeting ads

• Track effectiveness of our advertising campaigns

• Show relevant ads on social media platforms

Managing Cookies

You can control cookies through your browser settings:

• Accept All: Allow all cookies for the best experience

• Reject Non-Essential: Block analytics and marketing cookies

• Browser Settings: Disable cookies entirely (may affect website functionality)

Most browsers allow you to:

• View and delete cookies

• Block third-party cookies

• Receive notifications when cookies are set

Note: Disabling cookies may limit your ability to use certain website features.

Third-Party Links

Our website may contain links to external websites (restaurants, attractions, booking platforms). We are not responsible for the privacy practices of these third-party sites. Please review their privacy policies before providing personal information.

Data Security

We implement appropriate technical and organizational measures to protect your personal data:

Security Measures

• Secure Socket Layer (SSL) encryption for data transmission

• Secure password-protected systems for storing guest information

• Regular security updates and software patches

• Limited access to personal data (only authorized staff)

• Secure payment processing through trusted third-party providers

Your Responsibility

• Keep your booking confirmation and payment details confidential

• Use secure internet connections when providing personal information

• Notify us immediately if you suspect unauthorized access to your booking

Please note: No method of internet transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Children’s Privacy

Our villas welcome families with children, but our website and booking services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 18 without parental consent.

If you believe we have inadvertently collected data from a child, please contact us immediately, and we will delete it.

International Data Transfers

Kubu Cempaka Villas operates in Indonesia. If you are located outside Indonesia (including the EU, UK, or other regions), your personal information will be transferred to and processed in Indonesia.

We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy and applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.

When we make changes:

• We will update the “Last Updated” date at the top of this policy

• Significant changes will be communicated via email to guests with active bookings

• Continued use of our website or services after changes constitutes acceptance

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Kubu Cempaka VillasJalan Munduk Kedungu 12Pererenan, CangguBali 80351, Indonesia

Email: kubucempakabali@gmail.comPhone/WhatsApp: +62 857-3755-7033Villa Manager: Adi

Response Time: We aim to respond to all privacy-related enquiries within 7 business days.

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Consent

By using our website, contacting us for booking enquiries, or staying at Villa Kuning or Villa Putih, you acknowledge that you have read, understood, and agree to this Privacy Policy.

For marketing communications, we will obtain your explicit consent before sending promotional emails. You can unsubscribe at any time using the link in our emails or by contacting us directly.

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Thank you for trusting Kubu Cempaka Villas with your personal information. We are committed to protecting your privacy and providing exceptional service during your Bali villa holiday.